KLEENPET TERMS OF SERVICE
Effective Date: August 2026
Last Updated: August 2026
These Terms of Service (“Terms”) govern your access to and use of www.kleenpet.com and your purchase of products from KLEENPET.
KLEENPET is a brand owned, operated, and marketed by SAICA CORP PRIVATE LIMITED (“Company”, “we”, “us”, or “our”).
By accessing our website, creating an account, or purchasing our products, you agree to these Terms.
1. General Eligibility
By using this website or placing an order, you confirm that:
You are at least 18 years of age; and
You have the legal capacity to enter into a binding agreement under applicable Indian law.
If you do not agree with these Terms, please do not use our website or purchase our products.
2. About KLEENPET
KLEENPET is a pet grooming and hygiene brand owned and marketed by SAICA CORP PRIVATE LIMITED.
Our products are developed for external pet grooming, hygiene, and coat-care purposes.
Products may include, among others:
Pet shampoos
Waterless grooming sprays
Syndet bars
Other pet hygiene and grooming products introduced by KLEENPET
Products are manufactured through applicable licensed manufacturing arrangements and are subject to the Company's quality and product specifications.
3. Product Use and Veterinary Disclaimer
KLEENPET products are intended for external pet grooming and hygiene purposes only.
They are:
Not intended for human consumption.
Not intended for animal ingestion.
Not intended to diagnose, treat, cure, or prevent diseases unless a specific product is expressly licensed and labelled for such purpose under applicable law.
Not a substitute for professional veterinary diagnosis or treatment.
Every animal may respond differently to grooming products.
We recommend performing a small patch test before full application. If irritation, redness, discomfort, or an unusual reaction occurs, discontinue use and rinse the affected area with clean water. Seek veterinary advice where appropriate.
4. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
An order is subject to:
Product availability
Successful payment or applicable COD verification
Accurate customer and delivery information
Our acceptance of the order
We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, or technical errors.
5. Pricing and Taxes
All prices displayed on the website are in Indian Rupees (INR).
Unless otherwise stated, displayed prices are intended to include applicable taxes.
Shipping charges, COD charges, discounts, promotional offers, and other applicable charges will be displayed at checkout where applicable.
We reserve the right to change product prices, specifications, promotions, or availability at any time. Price changes will not ordinarily affect orders that have already been accepted and confirmed, except where required to correct an obvious pricing or technical error.
6. Payment
Payments may be processed through third-party payment service providers and gateways.
Available payment methods may include:
UPI
Credit/Debit Cards
Net Banking
Digital Wallets
Cash on Delivery, where enabled
Payment information is processed through the applicable payment provider. KLEENPET does not intentionally store raw card numbers, CVV codes, banking PINs, or similar confidential payment credentials.
7. Shipping and Delivery
We deliver KLEENPET products to serviceable locations across India.
Orders are generally processed and handed over to our logistics partner within 24–48 business hours, excluding applicable holidays and circumstances outside our reasonable control.
Estimated delivery times may vary depending on:
Destination
Courier serviceability
Weather
Regional disruptions
Public holidays
Force majeure events
Other logistics circumstances
Delivery estimates are not guaranteed delivery commitments.
For complete delivery conditions, please refer to our Shipping and Delivery Policy.
8. Returns, Replacements and Refunds
Returns, replacements, cancellations, and refunds are governed by our Return, Replacement & Refund Policy.
Nothing in these Terms limits any mandatory consumer rights available under applicable Indian law.
9. Customer Information
You are responsible for providing accurate and complete information when placing an order, including:
Name
Mobile number
Email address
Shipping address
Billing information
Other information reasonably required to fulfil your order
KLEENPET is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law.
10. Intellectual Property
All intellectual property appearing on or relating to the KLEENPET website and products belongs to or is lawfully used by SAICA CORP PRIVATE LIMITED, unless otherwise stated.
This includes:
KLEENPET brand name
SAICA CORP brand name
Logos
Trademarks
Product designs
Custom bottle and packaging designs
Product artwork
Product photography
Graphics
Website design
Written content
Product formulations and related proprietary information
You may not reproduce, copy, modify, distribute, sell, commercially exploit, or otherwise use our intellectual property without prior written authorization.
11. Website Use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Introduce malicious code, viruses, or harmful software.
Interfere with website security or functionality.
Scrape or systematically copy website content without permission.
Use our website to commit fraud or misrepresentation.
Impersonate KLEENPET, SAICA CORP PRIVATE LIMITED, or another person or organization.
We may restrict or terminate access where we reasonably believe the website is being misused.
12. Third-Party Services
Our website may use third-party services for functions such as:
E-commerce infrastructure
Payment processing
Shipping and logistics
Analytics
Customer communication
Website security
Third-party services may have their own terms and privacy policies.
13. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, process, retain, and protect personal information.
14. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other website information are accurate.
However, minor variations may occur due to:
Screen/device display differences
Packaging updates
Manufacturing changes
Product photography
Availability or technical errors
We reserve the right to correct errors and update product information when necessary.
15. Limitation of Liability
To the maximum extent permitted by applicable law, SAICA CORP PRIVATE LIMITED and its directors, officers, employees, and affiliates will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from:
Improper product use
Failure to follow product instructions
Improper storage
Unauthorized use of the website
Events beyond our reasonable control
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the maximum extent legally permissible, our aggregate liability relating to a specific purchase will be limited to the amount actually paid for the product/order giving rise to the claim.
16. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters
Severe weather
Epidemics or pandemics
Government restrictions
War or civil unrest
Strikes
Transportation disruptions
Internet or infrastructure failures
Courier disruptions
Other force majeure events
17. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, services, technology, or applicable legal requirements.
The updated version will be published on this website with the revised Last Updated date.
18. Governing Law
These Terms are governed by the laws of India.
Subject to mandatory consumer-protection rights and any jurisdiction that cannot legally be excluded, disputes arising from these Terms or purchases from KLEENPET shall be subject to the jurisdiction of the competent courts in Kannur, Kerala, India.
19. Corporate Information
Legal Entity: SAICA CORP PRIVATE LIMITED
Brand: KLEENPET
CIN: U46491KL2026PTC103175
PAN: ABTCS7527D
TAN: CHNS24404C
GSTIN: [TO BE INSERTED BEFORE GO-LIVE]
Registered Office:
Building No. 15/7, Darussalam Complex,
Sivapuram, Thalassery Block, Mattannur Road,
Mattannur, Kannur – 670702,
Kerala, India.
Customer Support: care@kleenpet.com
General Inquiries: hello@kleenpet.com
Grievance: grievance@kleenpet.com
Legal & IP: legal@saicacorp.com
Sales & Wholesale: sales@kleenpet.com
Billing & Accounts: bills@kleenpet.com
Corporate: info@saicacorp.com / admin@saicacorp.com
Customer WhatsApp: +91 70127 83847
Corporate & Legal Phone: +91 97780 20031
Website: www.kleenpet.com
Corporate Website: www.saicacorp.com⁠

Last updated August