KLEENPET PRIVACY POLICY
Effective Date: August 2026
Last Updated: August 2026
KLEENPET is a direct-to-consumer pet care brand owned, incubated, and marketed by SAICA CORP PRIVATE LIMITED (“Company”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you visit, use, or purchase from www.kleenpet.com⁠
We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, applicable rules thereunder, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.
1. Lawful Basis and Consent
We collect and process personal data based on your consent, contractual necessity, legitimate statutory uses, and other lawful grounds available under applicable law.
You may withdraw consent, where applicable, by contacting:
Email: care@kleenpet.com
Grievance: grievance@kleenpet.com
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. However, withdrawal may affect our ability to provide certain services, process orders, or provide ongoing customer support where such processing is necessary.
2. Personal Data We Collect
2.1 Device and Technical Information
We may collect:
IP address
Browser type
Operating system
Device information
Time zone
Approximate location or geolocation information where permitted
Website usage and browsing interactions
Cookies, pixels, tags, and similar technologies
2.2 Customer Information
When you create an account, place an order, or contact us, we may collect:
Full name
Delivery/shipping address
Billing address
Telephone number
WhatsApp contact number
Email address
2.3 Transaction and Billing Information
We may process:
Order ID
Products/SKUs purchased
Transaction date and time
Payment method
Order value
Billing and tax information
We do not intentionally store raw credit/debit card numbers, CVV codes, UPI PINs, banking passwords, or similar authentication credentials. Payment information is processed through applicable third-party payment service providers and payment gateways.
3. Purposes for Processing Personal Data
We may use personal data for the following purposes:
3.1 Order Fulfilment
Processing and verifying orders
Generating invoices and applicable tax documents
Packing and dispatching products
Arranging delivery
Providing shipment tracking
3.2 Customer Communication
Order confirmation
Payment confirmation
Dispatch notifications
Delivery updates
Customer support
Responding to inquiries
Handling returns, replacements, refunds, and cancellations
Communication may take place through email, telephone, WhatsApp, SMS, or other communication channels you have provided.
3.3 Security and Fraud Prevention
We may process information to:
Detect suspicious or unauthorized transactions
Prevent fraud
Protect our website and systems
Investigate misuse
Manage payment disputes and chargebacks
3.4 Legal, Tax and Regulatory Compliance
We may process and retain information where necessary to comply with:
Tax requirements
Accounting requirements
Audit requirements
Consumer protection obligations
Court orders
Government or regulatory requirements
Other applicable legal obligations
4. Third-Party Service Providers and Data Sharing
We do not sell, rent, or trade your personal data.
Where necessary to operate our e-commerce business, personal data may be shared with trusted service providers acting on our behalf, including:
E-Commerce Infrastructure
Shopify Inc. may process information necessary for website hosting, e-commerce infrastructure, checkout, and related services.
Payment Service Providers
Payment transactions may be processed through authorized payment service providers such as:
Razorpay
Cashfree
PayU
PhonePe
The payment provider actually used for your transaction may vary depending on the payment options available at checkout.
Logistics and Delivery Partners
For fulfilment and delivery, relevant information may be provided to logistics partners such as:
Shiprocket
Delhivery
Blue Dart
DTDC
India Post
Only information reasonably required to fulfil the delivery is shared.
Government and Law-Enforcement Authorities
We may disclose information where required by applicable law, valid legal process, court order, government direction, or regulatory requirement.
5. International or Cross-Border Data Processing
Some of our technology and service providers may process information using infrastructure located outside India.
Where personal data is transferred or processed outside India, we will take reasonable measures to comply with applicable Indian data protection requirements and applicable restrictions relating to cross-border processing.
6. Data Retention and Erasure
We retain personal data only for as long as reasonably necessary for:
Providing our services
Completing transactions
Customer support
Resolving disputes
Fraud prevention
Accounting and taxation
Legal and regulatory compliance
When information is no longer required and there is no legal or legitimate requirement to retain it, we may securely delete, anonymize, or otherwise dispose of it.
7. Cookies and Analytics
Our website may use cookies and similar technologies for:
Essential website functionality
Shopping cart and checkout functionality
Session management
Website security
Performance measurement
Analytics
Understanding customer interactions with our website
You may manage or delete cookies through your browser settings. Disabling certain cookies may affect some website or checkout functionality.
8. Children's Personal Data
KLEENPET is intended for users who are 18 years of age or older.
We do not knowingly request or intentionally collect personal data from children without appropriate parental or guardian authorization where required by applicable law.
If you believe that a child has provided personal data to us without appropriate authorization, please contact us at care@kleenpet.com or grievance@kleenpet.com so that we can review and take appropriate action.
9. Your Data Protection Rights
Subject to applicable law, you may have rights including:
Requesting access to information about your personal data processed by us
Requesting correction or updating of inaccurate personal data
Requesting deletion or erasure where legally applicable
Withdrawing consent where processing is based on consent
Exercising nomination rights where provided by applicable law
Raising a grievance regarding our processing of personal data
Requests may be submitted to:
Email: grievance@kleenpet.com
Customer Support: care@kleenpet.com
Where required, we may need to verify your identity before processing a request.
10. Data Security
We implement reasonable technical, organizational, and administrative safeguards designed to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Our website uses HTTPS/SSL encryption for data transmitted between your browser and our website where supported.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Personal Data Breaches
If a personal data breach occurs, we will take reasonable steps to:
Identify and contain the incident;
Assess its impact;
Take corrective and security measures; and
Provide notifications to affected individuals and/or relevant authorities where required by applicable law.
12. Grievance Officer
For privacy complaints, data protection requests, or other grievances relating to personal data, you may contact our designated Grievance Officer:
Name: [ACTUAL FULL NAME – TO BE INSERTED BEFORE GO-LIVE]
Designation: Grievance Officer – KLEENPET / SAICA CORP PRIVATE LIMITED
Email: grievance@kleenpet.com
Cc: care@kleenpet.com
Phone: +91 97780 20031
Registered Office:
Building No. 15/7, Darussalam Complex,
Sivapuram, Thalassery Block, Mattannur Road,
Mattannur, Kannur – 670702,
Kerala, India.
Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM IST.
We aim to acknowledge privacy and grievance requests within 48 hours, subject to applicable statutory requirements and the nature of the request.
13. Company Information
Brand: KLEENPET
Legal Entity: SAICA CORP PRIVATE LIMITED
CIN: U46491KL2026PTC103175
PAN: ABTCS7527D
TAN: CHNS24404C
GSTIN: [TO BE INSERTED BEFORE GO-LIVE]
Customer Support: care@kleenpet.com
General Inquiries: hello@kleenpet.com
Grievance: grievance@kleenpet.com
Legal & IP: legal@saicacorp.com
Sales & Wholesale: sales@kleenpet.com
Billing & Accounts: bills@kleenpet.com
Corporate: info@saicacorp.com / admin@saicacorp.com
WhatsApp: +91 70127 83847
Corporate Phone: +91 97780 20031
Website: www.kleenpet.com
Corporate Website: www.saicacorp.com
Last Updated: August 2026