KLEENPET — SHIPPING AND DELIVERY POLICY
Effective Date: August 2026
Last Updated: August 2026
At KLEENPET, we strive to deliver your pet care essentials safely and expeditiously across India.
1. Serviceability and Order Dispatch
Orders placed on www.kleenpet.com⁠� are processed, packed, and handed over to courier partners within 24 to 48 business hours (Monday to Saturday, excluding national holidays).
Orders placed on Sundays or public holidays are dispatched on the immediate next working business day.
Delivery is available across serviceable pincodes in India as validated by our logistics engine at checkout.
Automated tracking details containing the courier name and live tracking link will be transmitted to your registered email and mobile number upon dispatch.
2. Estimated Delivery Timelines
Kerala and South Indian Hubs: Estimated 2 to 4 business days post-dispatch.
Rest of India (Metro Cities): Estimated 3 to 5 business days post-dispatch.
Non-Metro and Tier 2/3 Regions: Estimated 4 to 7 business days post-dispatch.
Remote and Special Coverage Locations: Estimated 7 to 10 business days.
Disclaimer: Stated delivery timelines are estimates and not guaranteed commitments. Actual delivery may be impacted by localized logistics disruptions, adverse weather conditions, regional curfews, or force majeure events.
3. Shipping Rates
Standard Shipping: Calculated automatically at checkout based on consignment weight, packaging volume, and destination pincode.
Free Shipping Offers: Applicable on prepaid orders exceeding promotional cart value thresholds as indicated during checkout.
Cash on Delivery (COD): Where COD is enabled, an additional verification and handling fee may apply at checkout.
4. Delivery Attempts, Incorrect Address, and RTO
Our courier partners make up to 3 delivery attempts. If delivery fails due to an incorrect/incomplete address, consignee unavailability, or continuous rejection, the parcel will be marked Return to Origin (RTO).
In such instances, re-shipping charges may apply, or refunds for prepaid orders will be processed after deducting incurred two-way freight charges.
5. Lost in Transit and Damaged Deliveries
If a consignment is verified as lost in transit by our courier partner, a 100 percent free replacement or full refund will be initiated immediately.
If the outer package is visibly torn, crushed, wet, or tampered with upon arrival, please DO NOT accept the parcel from the delivery agent.
If accepted, please record clear unboxing photos or a video (where reasonably available) and notify care@kleenpet.com or WhatsApp +91 70127 83847 within 48 hours of delivery.