KLEENPET RETURN, REPLACEMENT & REFUND POLICY
Effective Date: August 2026
Last Updated: August 2026
KLEENPET is committed to delivering safe, genuine, and high-quality pet care products. Due to the nature of pet hygiene and grooming products, returns and refunds are subject to the conditions below.
1. Statutory Rights
Nothing in this Return, Replacement & Refund Policy is intended to limit, exclude, or restrict any mandatory consumer rights available under applicable Indian law, including the Consumer Protection Act, 2019 and applicable rules.
2. Eligible for Free Replacement or Full Refund
KLEENPET provides a free replacement or full refund when a valid claim is submitted within 5 calendar days of confirmed delivery for any of the following:
Transit Damage: Product container, pump, carton, or syndet bar arrives broken, cracked, leaking, or crushed.
Wrong Product: The SKU, variant, size, or product delivered does not match the customer's order.
Manufacturing Defect: The product has a verified manufacturing defect or an abnormality that existed when delivered.
Missing Product: An item shown on the order or packing invoice is missing from the parcel.
Where applicable, the product should remain unused and in its original packaging, together with the original invoice or order details.
3. Non-Returnable Products
Returns generally cannot be accepted for:
Products that have been opened, unsealed, sampled, or applied to an animal, except where a verified manufacturing defect is involved.
Claims submitted more than 5 calendar days after delivery.
Products damaged after delivery because of improper storage, excessive heat, direct sunlight, moisture, water exposure, or other customer handling.
Products returned because of a change of mind.
Incorrect variants or sizes selected by the customer after dispatch.
Mandatory statutory consumer rights remain unaffected.
4. How to Request a Return or Replacement
Step 1 — Contact Us
Contact KLEENPET Customer Support within 5 calendar days of delivery:
WhatsApp: +91 70127 83847
Email: care@kleenpet.com
Step 2 — Provide the Details
Please provide:
Order ID
Customer name
Registered mobile number
Description of the issue
Photographs of the product and packaging
Shipping label photograph
Unboxing video, where reasonably available
Step 3 — Verification
Our team will review the claim, normally within 24–48 hours.
If the claim is approved, we may arrange:
Complimentary reverse pickup; or
Immediate replacement; or
Refund to the customer, as applicable.
5. Replacement
For an approved replacement claim, KLEENPET will dispatch a replacement product at no additional product or replacement shipping cost, subject to product availability.
If the requested product is unavailable, an appropriate refund may be provided.
6. Order Cancellation
Before Dispatch
An order may be cancelled without cancellation charges before it is handed over to the courier partner.
Cancellation requests can be made through:
Email: care@kleenpet.com
WhatsApp: +91 70127 83847
After Dispatch
Once an order has been handed over to the courier partner, cancellation may not be possible while the shipment is in transit.
If a prepaid shipment is rejected at delivery and subsequently returned to KLEENPET, the applicable refund may be processed after deducting any actual two-way logistics costs incurred, where legally permissible.
7. Refund Method
Prepaid Orders
Approved refunds will generally be credited to the original payment method, such as:
UPI
Credit/Debit Card
Net Banking
Digital Wallet
Refunds are generally initiated within 5–7 business days after verification and approval, subject to payment gateway and banking settlement timelines.
Cash on Delivery (COD)
For approved COD refunds, the refund may be transferred through:
UPI; or
NEFT/IMPS bank transfer
The customer may be required to provide verified bank or UPI details.
COD refunds are generally processed within 5–7 business days after verification and approval.
8. Damaged Package at Delivery
If the outer package appears torn, crushed, wet, leaking, or tampered with, customers are advised not to accept the shipment where possible.
If the package has already been accepted, please take clear photographs and, where reasonably possible, record an unboxing video and contact us as soon as possible.
Report damaged deliveries within 48 hours where possible:
Email: care@kleenpet.com
WhatsApp: +91 70127 83847
9. Important Notice
Refunds, replacements, and returns are subject to verification of the claim. KLEENPET reserves the right to request reasonable evidence necessary to establish transit damage, wrong delivery, missing items, or manufacturing defects.
This policy does not affect any rights that cannot legally be excluded under applicable consumer-protection laws.
KLEENPET Customer Support
Email: care@kleenpet.com
WhatsApp: +91 70127 83847
Legal & Grievance: grievance@kleenpet.com
Corporate Phone: +91 97780 20031
KLEENPET
A brand owned and marketed by SAICA CORP PRIVATE LIMITED.